Versions Compared

Old Version 19

changes.mady.by.user admin

Saved on

compared with

New Version 20

changes.mady.by.user admin

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Learning materials, downloads, community forums, and technical support for FrameworX

Start | Platform | Modules | Tutorials | How-to | Reference | Connectors | Cases | Resources



Training Materials

Video Tutorials

Step-by-step visual learning for all skill levels:

Getting Started Series

  • FrameworX Overview (15 min) - Platform introduction and capabilities
  • Your First Solution (20 min) - Complete walkthrough from creation to runtime
  • Navigation Basics (10 min) - Solution Center and Designer tour
  • Quick Wins (30 min) - Five simple projects to build confidence

Module Deep Dives

  • Unified Namespace Mastery (45 min) - Tags, assets, and UDTs
  • Device Configuration (60 min) - Complete driver setup guide
  • Display Design Workshop (90 min) - From basics to advanced graphics
  • Scripting Fundamentals (60 min) - C# and Python in FrameworX
  • Alarm Management (45 min) - ISA-18.2 best practices

Advanced Topics

  • Redundancy Configuration (30 min) - Hot-standby setup
  • Performance Optimization (45 min) - Tuning for large systems
  • Security Hardening (40 min) - Cybersecurity best practices
  • Cloud Integration (50 min) - AWS, Azure, and MQTT setup

Webinar Recordings

Live session recordings with Q&A:

Monthly Tech Talks

  • What's New in 10.1 - Latest features and improvements
  • Migration Strategies - Moving from legacy systems
  • Industry Solutions - Vertical-specific implementations
  • Partner Spotlights - Integration showcases

Solution Showcases

  • Automotive MES Integration - Real customer implementation
  • Water/Wastewater SCADA - Municipal system design
  • Pharmaceutical Compliance - 21 CFR Part 11 solution
  • Energy Management - ISO 50001 implementation

Self-Paced Courses

Foundation Level (8 hours)

  • Course 101: FrameworX Fundamentals
    • Platform architecture
    • Basic configuration
    • Simple HMI creation
    • Certificate upon completion

Professional Level (16 hours)

  • Course 201: Industrial Integration
    • Device configuration mastery
    • Alarm philosophy development
    • Historian optimization
    • Hands-on exercises

Expert Level (24 hours)

  • Course 301: Advanced Development
    • Custom script development
    • Complex integrations
    • Performance tuning
    • Architecture design

Industry-Specific Tracks

  • Manufacturing Track - MES, OEE, and production tracking
  • Infrastructure Track - SCADA, telemetry, and remote monitoring
  • Building Automation Track - BMS, energy, and sustainability

Certification Program

FrameworX Certified Developer (FCD)

  • Prerequisites: Foundation and Professional courses
  • Exam: 2-hour online assessment
  • Skills Validated:
    • Solution design and development
    • Device integration
    • Display creation
    • Basic troubleshooting
  • Validity: 2 years

FrameworX Certified Expert (FCE)

  • Prerequisites: FCD + 1 year experience
  • Exam: 4-hour practical + theory
  • Skills Validated:
    • Advanced architecture design
    • Performance optimization
    • Security implementation
    • Complex integrations
  • Validity: 2 years

Certification Benefits

  • Digital badge and certificate
  • Partner portal access
  • Priority support
  • Community recognition
  • Career advancement

Downloads

Latest Version

Current stable release and updates:

FrameworX 10.1.5 (Current)

  • Full Installer (2.3 GB) - Complete platform installation
  • Web Installer (50 MB) - Downloads components as needed
  • Release Notes - Detailed change log
  • System Requirements - Hardware and software prerequisites

Update Packages

  • Service Pack 1 (450 MB) - Cumulative updates
  • Hot Fix Bundle (120 MB) - Critical fixes
  • Security Update (85 MB) - Latest security patches

Service Packs

Maintenance releases:

  • 10.1 SP1 - Performance improvements and bug fixes
  • 10.0 SP3 - Final service pack for 10.0
  • Legacy Updates - Available in archive section

Drivers & Tools

Additional Drivers

  • Specialized Protocols - Industry-specific drivers
  • Beta Drivers - Early access to new protocols
  • Custom Driver SDK - Build your own drivers
  • Driver Update Tool - Keep drivers current

Utility Tools

  • License Manager - Standalone license tool
  • Database Utility - Solution database management
  • Log Analyzer - Diagnostic log analysis
  • Performance Monitor - System metrics tool
  • Migration Assistant - Legacy system import

Development Tools

  • Symbol Library Pack - Extended graphics
  • Script Templates - Common code patterns
  • Report Templates - Industry-standard reports
  • Excel Add-in - Bulk configuration tool

Documentation PDFs

Downloadable reference materials:

  • Installation Guide (PDF, 2 MB)
  • User Manual (PDF, 15 MB)
  • Scripting Reference (PDF, 8 MB)
  • Driver Manual (PDF, 12 MB)
  • Best Practices Guide (PDF, 5 MB)

Community

User Forum

Active community discussion platform:

Forum Sections

  • Getting Started - New user questions
  • General Discussion - Platform topics
  • Technical Support - Problem solving
  • Feature Requests - Product suggestions
  • Show & Tell - Share your solutions
  • Jobs Board - Career opportunities

Forum Features

  • Search - Find answers quickly
  • Tags - Organize by topic
  • Kudos - Recognize helpful posts
  • Private Messages - Direct communication
  • Email Notifications - Stay updated

Community Guidelines

  • Be respectful and professional
  • Search before posting
  • Provide context in questions
  • Share knowledge freely
  • Mark solutions when found

Knowledge Base

Searchable technical articles:

Article Categories

  • How-To Guides - Step-by-step instructions
  • Troubleshooting - Common issue resolution
  • Best Practices - Recommended approaches
  • FAQ - Frequently asked questions
  • Technical Notes - Detailed explanations

Popular Articles

  • How to Configure Redundancy
  • Optimizing Device Communication
  • Creating Responsive Displays
  • Database Connection Troubleshooting
  • Security Hardening Checklist

Blog & News

Blog Topics

  • Product Updates - New features and releases
  • Technical Deep Dives - Architecture and design
  • Customer Success Stories - Real implementations
  • Industry Trends - Market insights
  • Tips & Tricks - Productivity boosters

News Categories

  • Product Announcements - Major releases
  • Events & Webinars - Upcoming sessions
  • Partner News - Integration updates
  • Industry News - Market developments

Feature Requests

Influence product development:

Request Process

  1. Search existing requests
  2. Vote on priorities
  3. Submit new ideas
  4. Track status
  5. Participate in discussions

Request Status

  • Under Review - Being evaluated
  • Planned - Scheduled for development
  • In Development - Currently building
  • Released - Available in product
  • Not Planned - With explanation

Technical Support

Support Portal

Centralized support management:

Portal Features

  • Ticket System - Track all requests
  • Priority Levels - Based on impact
  • SLA Tracking - Response time commitments
  • History - Previous tickets
  • Documentation - Attached files

Creating Support Tickets

  1. Log into support portal
  2. Click "New Ticket"
  3. Select category:
    • Technical Issue
    • Licensing
    • Feature Request
    • Documentation
  4. Provide details:
    • Solution version
    • Error messages
    • Steps to reproduce
    • Business impact
  5. Attach relevant files

Contact Information

Regional Support Centers

Support Tiers

  • Standard - Business hours, 24-hour response
  • Priority - Extended hours, 4-hour response
  • Critical - 24/7, 1-hour response
  • Premium - Dedicated engineer, immediate response

Remote Assistance

Quick problem resolution:

Remote Session Options

  • Screen Sharing - View-only assistance
  • Remote Control - Direct system access
  • Co-browsing - Web-based collaboration
  • File Transfer - Exchange configurations

Security Measures

  • Session recording option
  • Encrypted connections
  • Access audit logs
  • Customer approval required
  • Temporary access only

Professional Services

Consulting Services

  • Solution Architecture - Design review and recommendations
  • Performance Audit - System optimization
  • Security Assessment - Vulnerability analysis
  • Migration Planning - Legacy system transition

Implementation Services

  • Project Management - Full project delivery
  • System Integration - Third-party connections
  • Custom Development - Specific requirements
  • Commissioning - Startup assistance

Training Services

  • Onsite Training - At your facility
  • Custom Curriculum - Tailored content
  • Train-the-Trainer - Build internal expertise
  • Mentoring - Ongoing guidance

Support Packages

  • Annual Maintenance - Updates and support
  • Success Plans - Proactive engagement
  • Resident Engineer - Onsite resource
  • Managed Services - Outsourced operations

Quick Reference

Emergency Contacts

Social Media

  • LinkedIn: /company/frameworkx
  • Twitter: @frameworkx
  • YouTube: /frameworkxchannel
  • GitHub: /frameworkx-samples

Getting Help Flowchart

Need Help?
    ↓
Is it urgent/production down?
    Yes → Contact Critical Support Hotline
    No ↓
    
Is it a known issue?
    Check Knowledge Base → Found? → Apply solution
    Not Found ↓
    
Is it a question?
    Post in Community Forum → Get community answers
    No answer ↓
    
Create Support Ticket → Track resolution

Best Practices for Getting Support

Before Contacting Support

  • Check documentation and knowledge base
  • Search community forum
  • Gather system information
  • Document steps to reproduce
  • Identify business impact

When Contacting Support

  • Provide clear problem description
  • Include version information
  • Attach relevant logs
  • Specify urgency level
  • Include contact information

After Resolution

  • Document solution for future
  • Share in community if applicable
  • Provide feedback on support
  • Update internal documentation
  • Train team on resolution



To Do: Add link to older sites, add Upgrade tech page


AI Assistant Data

<details> <summary>Structured Information for AI Tools</summary>