Page History

Runtime Troubleshooting (Reference):

Comprehensive This reference provides comprehensive troubleshooting guidance for runtime issues, best practices for environment isolation, and solutions to common problems.

Parent Page: Runtime (Reference)

Best Practices for Runtime Isolation

1. Use Separate Environments

Using

Working in separate environments for development, testing, and production

allows working on solution configurations and features without affecting the runtime environment. Changes made during development are not reflected in

prevents configuration changes from affecting the runtime environment until

they have been

tested and deployed.

2. Use Containers

Technologies like Docker enable developers to

Docker and similar technologies create isolated containers for different

parts of the solution. This approach ensures that

solution parts, ensuring modifications in one container

do not impact the runtime environment in other containers

don't impact others.

3. Use Version Control

Implementing version

Version control

helps manage

manages solution configurations and code changes

. This method allows developers to experiment with configurations, roll back to previous versions, and track changes without affecting the runtime environment

, enabling experimentation, rollback capabilities, and change tracking without runtime impact.

4. Use Access Control

Access control mechanisms restrict runtime environment modifications to

the runtime environment and configuration settings. This ensures that only

authorized personnel

can make changes

only, reducing

the risk of

accidental disruptions or unauthorized access.

Troubleshooting Runtime Issues

Runtime issues can occur during the execution of the application, such as crashes, performance problems, or unexpected behavior.

Troubleshooting Steps

Review

the

application logs for

any

error messages or warnings
Use debugging tools to inspect

the

application state

of the application

at runtime
Monitor system resources

, such as

(CPU, memory,

and

disk usage

, to identify potential bottlenecks or resource constraints

) for bottlenecks
Consult

the

documentation or support resources for known issues

and solutionsMake sure you're using

Verify appropriate execution profiles for

different stages of the

development lifecycle stages

Apply

Test configuration changes

carefully, always testing

before

deploying to

production deployment
Document

any

custom configurations or modifications

for future reference

Keep

the

runtime environment

up to date

updated with security patches

and software updates

Common Issues and Solutions

Performance Bottlenecks

Problem: Slow solution execution

can be caused by a variety of factors, such as

from inefficient code or inadequate hardware resources.

Solution: Optimize

your

code, allocate more resources, or employ parallel processing techniques.

Configuration Errors

Problem: Incorrect

settings in the

solution configuration

can lead

settings leading to unexpected behavior or failure.

Solution: Review

your

configuration files, verify

the

parameters, and ensure

they adhere to the

documentation adherence.

Runtime Environment Mismatch

Problem: Incompatibilities between development and production environments

may cause

causing runtime issues

during runtime

.

Solution: Ensure

that all

consistent dependencies

are consistent

across environments

and

; use containers or virtual machines for

environment

isolation.

Module Conflicts

Problem: Conflicts between modules

can lead to

causing unexpected behavior or crashes.

Solution: Check for duplicate or outdated modules

and ensure that your modules are compatible with each other

; ensure module compatibility.

Database Connectivity Issues

Problem:

Problems connecting to the real-time database can be caused by

Connection problems from network issues, incorrect credentials, or misconfigured

database

settings.

Solution: Verify

the

database connection settings, ensure

the database

server

is accessible

accessibility, and check

the

credentials.

Client-Side Display Errors

Problem: Issues

with client-side displays can stem

from incompatible

browser versions

browsers, outdated JavaScript libraries, or

improperly configured

misconfigured display settings.

Solution: Ensure

your solution supports the target browser versions

browser version support, update

your

libraries, and

double-check

verify display settings.

Hot Updates Not Applied

Problem:

If hot

Hot updates

are

not being applied correctly to running solution.

Solution: Confirm

that your solution is configured to accept

solution configuration for online changes

and

; verify

the

update mechanism

is functioning as expected

functionality.

Build and Publish Failures

Problem: Errors during build

and publish processes may be due to

/publish from incorrect settings, code issues, or dependency problems.

Solution: Review

the

build

and

/publish configuration, fix

any

code issues, and

ensure

resolve all dependencies

are resolved

.

Troubleshooting by Symptom

Symptom	Check	Action
Solution won't start	License status	Verify license validity
Slow performance	Resource usage	Monitor CPU/memory
Data not updating	Module status	Check device connections
Display errors	Browser console	Review JavaScript errors
Communication failures	Network connectivity	Test port accessibility
Unexpected behavior	Execution profile	Verify correct profile

Diagnostic Resources

Log Locations

Component	Default Location	Content
Runtime	Logs\Runtime\	Execution events
Modules	Logs\Modules\	Module-specific logs
Client	Logs\Client\	Client connections
System	Logs\System\	System-level events

Performance Monitoring

Monitor these key indicators:

CPU utilization per module
Memory consumption trends
Network throughput
Database query times
Tag update rates

Emergency Response

Severity Levels

Level	Description	Response Time
Critical	Production down	Immediate
High	Major functionality impaired	< 1 hour
Medium	Minor functionality affected	< 4 hours
Low	Cosmetic or non-critical	Next business day

Recovery Procedures

Assess Impact - Determine scope and severity
Isolate Problem - Identify affected components
Apply Fix - Implement solution or workaround
Verify Resolution - Confirm normal operation
Document Incident - Record cause and solution

Platform-Specific Issues

Windows Service

Issue	Solution
Service won't start	Check event viewer for errors
Permission denied	Verify service account rights
Port conflicts	Change port or stop conflicting service

Linux/Docker

Issue	Solution
Container exits	Check container logs
Permission errors	Verify file ownership
Resource limits	Adjust container constraints

Support Resources

Documentation

Error code reference
Known issues database
Configuration guides

Community

User forums
Knowledge base
FAQ sections

Professional

Technical support tickets
Remote assistance
On-site consultation

Appendix: Suggested Future Enhancements

The following features were suggested for documentation but are not currently documented in the source materials. They are listed here for future consideration:

Diagnostic Tools Enhancement

System Monitor integration details
Trace Window usage
Module-specific monitors
Cross-reference for troubleshooting

Log Analysis Features

Log location specifications
Log level configuration
Log aggregation strategies
Performance baseline creation

Emergency Response Procedures

Severity level definitions
Response time SLAs
Recovery procedure templates
Incident documentation

Performance Optimization Tools

Profiling capabilities
Resource tuning parameters
Thread pool configuration
Memory heap management

Platform-Specific Guidance

Windows service troubleshooting
Linux/Docker container issues
Platform-specific error codes
OS-level diagnostics

Advanced Diagnostics

Memory dump analysis
Network traffic monitoring
Performance profiling tools
PowerShell/bash diagnostic scripts

Support Resources

Error code reference database

Known issues repository

Community forum integration

Professional support options

Page tree

Page History

Versions Compared

Old Version 2

New Version 3

Key

On this page:

Best Practices for Runtime Isolation

1. Use Separate Environments

2. Use Containers

3. Use Version Control

4. Use Access Control

Troubleshooting Runtime Issues

Troubleshooting Steps

Common Issues and Solutions

Performance Bottlenecks

Configuration Errors

Runtime Environment Mismatch

Module Conflicts

Database Connectivity Issues

Client-Side Display Errors

Hot Updates Not Applied

Build and Publish Failures

Troubleshooting by Symptom

Diagnostic Resources

Log Locations

Performance Monitoring

Emergency Response

Severity Levels

Recovery Procedures

Platform-Specific Issues

Windows Service

Linux/Docker

Support Resources

Documentation

Community

Professional

See Also

In this section...

See Also

Appendix: Suggested Future Enhancements

Diagnostic Tools Enhancement

Log Analysis Features

Emergency Response Procedures

Performance Optimization Tools

Platform-Specific Guidance

Advanced Diagnostics

Support Resources